As an expert welfare rights trainer, I can provide:

  • in-house training at your premises
  • public access courses
  • workshop and seminar presentation and facilitation
  • bespoke preparation of training materials
  • casework review, mentoring and consultancy
  • engagement with service users to improve their benefits knowledge

Training courses

Each course is tailored to the level of expertise of the participants. Course levels include:

  • Introductory courses for workers  who deal with clients on benefits but who don’t need specialist caseworker levels of knowledge
  • Updating and refresher courses for people who already have a grounding in benefits and need to increase their involvement
  • Ongoing support and consultancy for workers who need guidance, calculations, untangling and general inspiration with tricky or complex cases

Click here for more details of training courses.

Specialist knowledge areas

  • Up to date knowledge of all the vital areas of welfare reform: Universal Credit; benefits capping; new Social Fund and Council Tax schemes; housing issues such as the ‘Bedroom Tax’, changes to housing benefit and challenges ahead for owner occupiers
  • All aspects of disability-related benefits, including the latest news on Employment and Support Allowance and the new Personal Independence Payment
  • Benefits for older people
  • In work and family benefits
  • Fast, accurate calculation skills using both Internet resources and unique calculation sheets